Frequently asked questions from our support weorex FAQs
General About Company
What does Weorex Pvt. Ltd. specialize in?
Weorex is an export packaging company in India specializing in sourcing from manufacturers, inspecting quality, and customizing products to meet buyer needs. We supply a wide range of packaging items for global markets, supported by clear specifications and simple FAQs to help buyers understand materials and customization options.
Where is Weorex located?
Weorex is located in Madurai, Tamil Nadu, India – 625016, and operates globally through a strong export network.
Do you export packaging products internationally?
Yes. Weorex exports all types of packaging products to international markets, handling both FCL (Full Container Load) and LCL (Less than Container Load) consignments with valid export licenses and documentation.
What makes Weorex a trusted export packaging company in India?
Weorex is a registered and certified export company with over 8 years of experience in global trade.
Our credibility is backed by verifiable certifications (available on our About page), transparent operations, and strong professional networks worldwide.
Products & Customization
What types of packaging products does Weorex offer?
Weorex offers an extensive range of packaging products, including food containers, takeaway boxes, and eco-friendly packaging options.
Our complete product catalog is available on our official website: www.weorexpacking.com.
Can I customize packaging according to my brand or size requirements?
Yes, Weorex provides custom packaging solutions based on product type and client requirements.
However, certain products have predefined specifications and cannot be customized.
Each product page clearly indicates whether customization is available or limited.
Do you provide eco-friendly or biodegradable packaging options?
Yes. Weorex offers eco-friendly and biodegradable packaging products.
You can select these options from our product range according to your business needs.
Are your packaging products food-grade and export-certified
Most packaging products do not require export certification unless requested by the buyer.
If needed, Weorex can arrange certifications and testing upon client request, with associated costs added to the order confirmation.
Shipping, Delivery & Logistics
Does Weorex handle international shipping and logistics
Yes. Weorex manages international shipping and export logistics, currently supporting FOB, C&F, and CIF Incoterms as per Incoterms 2020.
We coordinate with trusted freight forwarders for efficient delivery.
How long does it take to process and ship export packaging orders?
Processing time depends on order volume and product type.
Typically, FCL container orders take up to 35 days for production and loading, depending on vessel availability.
Order updates and summaries are shared by email at every stage.
Can you supply both small sample orders and bulk container loads?
Yes, Weorex supplies both sample and bulk export orders.
Sample orders are processed via Telegraphic Transfer (TT) payments, and buyers must cover bank transaction costs.
For larger orders, importers should hold valid import licenses and comply with all import regulations.
What shipping terms or Incoterms does Weorex support?
Weorex currently operates under FOB (Free on Board), C&F (Cost and Freight), and CIF (Cost, Insurance & Freight) Incoterms, as per Incoterms 2020.
Additional terms may be introduced in the future to enhance global trade flexibility.
Documentation & Compliance
Do you provide export documentation such as invoices, packing lists, and certificates of origin?
Yes. Weorex provides complete export documentation for both exporter and importer clearance.
We recommend buyers confirm documentation requirements before placing orders.
Additional or special documentation may incur extra charges, which will be reflected in the final invoice or proforma.
How does Weorex ensure packaging meets international standards and regulations?
Every product is checked before production and verified according to the client’s Standard Operating Procedures (SOPs).
We ensure compliance with international material standards and coordinate with shipping agents for a smooth, compliant export process.
What quality assurance steps are followed before dispatch?
Before dispatch, random inspections are conducted across 4–5 cartons from each batch.
The samples are compared with buyer specifications, and photographic and video verification are provided to the client for approval.
A final inspection summary is submitted prior to shipment.
Payments & Support
What payment methods are accepted for export orders?
Weorex accepts Telegraphic Transfers (TT) – bank-to-bank wire transfers – as the official payment method.
Payments are accepted in USD, and other currencies are subject to confirmation at the time of order.
Does Weorex offer credit terms or partial payment options for importers?
Currently, Weorex does not offer credit terms.
Orders must be 100% paid before documentation is released.
However, payment can be split into stages before final dispatch as per the invoice terms.
How can I contact Weorex customer support for queries or order tracking?
You can reach Weorex Customer Support in several ways:
📧 Email: info@weorex.com
☎️ Phone / WhatsApp: +91 99445 50574
🌐 Live Chat or Contact Form: www.weorexpacking.com
Our team is available to assist with order tracking, documentation updates, and export inquiries.
Ordering & Process Section
How can I place an order with Weorex?
You can place your order by contacting us directly via email, phone, or the enquiry form on our website.
Currently, we do not accept direct orders through the website due to the complexity of export documentation and order customization.
However, Weorex is developing an online ordering system that will soon allow clients to place export packaging orders directly from our website.
What information do I need to provide before confirming an export order?
Before processing your order, please ensure you have selected the required product category and confirmed your documentation needs.
You must provide a Purchase Order (PO) on your company letterhead clearly stating:
Product details and quantity
Delivery and payment terms
Applicable Incoterms (FOB, CIF, etc.)
Once finalized, Weorex will send a confirmation to your registered email address for order processing.
Can Weorex help with product sampling before final bulk production?
Yes, Weorex offers product sampling before bulk production.
Clients can request samples for testing and inspection prior to full-scale manufacturing.
Sample orders must be paid in advance, and buyers can arrange third-party inspection agencies to evaluate product quality according to their parameters.
How do I receive updates on my order status or shipping schedule?
Weorex provides real-time order updates through your registered email and WhatsApp contact number at each production and shipping stage.
You’ll be notified of progress, dispatch schedules, and vessel booking details in advance.
Can I inspect products during or after production and before shipment?
Yes, you may arrange product inspections during production or before container loading.
Buyers can appoint an inspection agency of their choice to assess quality as per their requirements.
However, please inform Weorex at least three working days in advance to schedule inspection coordination.