Refund and Return Policy

Exchanges

• If you receive a defective or incorrect product, Weorex will offer an exchange at no additional cost. Notification must be made within 2 days of receiving the product. The replacement will be sent after the returned item is received and inspected.
• The exchange policy does not apply to products damaged due to customer mishandling or improper use.

Non-Refundable Items

• Certain products are non-refundable, including but not limited to custom orders, clearance items, and products sold as-is.
• Non-refundable items will be clearly indicated on the product page before purchase.

Shipping Costs

• Customers are responsible for shipping costs associated with returning products unless the return is due to an error by Weorex (e.g., wrong item shipped, defective product).
• Shipping costs are non-refundable unless the return is due to a defect or an error by Weorex.

Refund Process

• Once a refund request is approved, an email confirmation will be sent. Refunds will be processed through the original payment method (e.g., UPI, NEFT) and should reflect in your account within 7 to 10 working days.
• For partial refunds, the amount will be calculated based on the proportion of damaged or undelivered goods relative to the total order value.

Customer Responsibilities

• Customers must ensure the delivery address provided is accurate and accessible. Weorex is not responsible for failed deliveries due to incorrect or inaccessible addresses.
• Upon receiving the product, customers should inspect the package and report any issues immediately. Failure to report issues within the stipulated time frame may result in the denial of refund or return requests.

Force Majeure

• Weorex is not liable for delays or failures in delivery due to events beyond our control, such as natural disasters, strikes, or transportation issues. We will communicate any delays and work towards a resolution.

Dispute Resolution

Arbitration

• Any disputes arising from these terms and conditions or related to the purchase of products from Weorex shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996.
• Arbitration will take place in Madurai, Tamil Nadu, and the language of arbitration shall be English.

Severability

• If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Entire Agreement

• These terms and conditions, along with our privacy policy and any other agreements included by reference, constitute the entire agreement between you and Weorex regarding the purchase and use of our products.