Privacy Policy
Effective Date: August 17, 2025
This Privacy Policy describes how [Your Business Name] (“we,” “us,” or “our”) collects, uses, and discloses information in connection with our CRM automation services, which primarily operate through the WhatsApp Business Platform. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
- Information You Provide: When you interact with us via WhatsApp, you may provide us with personal information such as your name, phone number, and any other details you share in your messages.
- Customer Relationship Management (CRM) Data: We store and process data related to our business interactions with you, including conversation history, order details, and customer support inquiries. This data is used to provide you with efficient and personalized service.
- Usage Data: We may collect information on how you interact with our automated systems on WhatsApp, such as message timestamps, message types (e.g., text, images), and your responses to our automated messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To process your requests, manage your account, and provide you with the CRM automation services you have opted into.
- To Communicate with You: To send you relevant messages, updates, and information about our products and services. This includes automated responses, transactional messages (e.g., order confirmations), and promotional messages (with your explicit consent).
- To Improve Our Services: To analyze user interactions and feedback to enhance our CRM automation and communication strategies.
- For Legal Compliance: To comply with applicable laws, regulations, and the policies of the WhatsApp Business Platform.
3. Data Storage and Security
- WhatsApp Platform: All messages sent through the WhatsApp Business Platform are protected by end-to-end encryption between your device and the platform’s servers. We do not have access to the content of your messages unless you send them directly to us.
- Our Systems: We implement reasonable security measures to protect the information we collect and store, including data encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure.
4. Third-Party Services
We use third-party services, including the WhatsApp Business Platform, to provide our services. Your use of our services is also subject to the WhatsApp Business Terms of Service and Privacy Policy. We may also use other third-party services (e.g., payment processors, analytics providers) that may collect, store, and process your data.
5. Your Rights and Choices
- Opt-In and Opt-Out: We will only send you messages on WhatsApp if you have provided your explicit consent (opt-in). You can opt out of receiving messages at any time by replying with “STOP” or a similar keyword.
- Data Access and Deletion: You have the right to request access to the personal information we hold about you or to request its deletion. Please contact us at [Your Email Address] to submit such requests.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: weorexteam@gmail.com
- WhatsApp: +917339222574